They proactively reached out and took motion on my Mahindra Thar twice, although I used to be positive it was operating tremendous.
BHPian ph03n!x just lately shared this with different fanatics.
I owe this thread an replace – and a pleasant lengthy one at that, with my Thar crossing the 15,000 km milestone final month! However this isn’t that replace. That is one thing extra current and surprisingly not one thing I got here throughout within the discussion board or elsewhere.
I bought a name from my vendor’s service reception yesterday at about 5.30 pm. I used to be questioning why, as a result of my Thar just isn’t due for its subsequent service till March ’22, or 20,000 km – each of which, are months away! The receptionist had a special agenda although.
There’s a Service Motion to your Thar, sir. It’s going to take 30 min to finish – in case you are accessible, we’ll ship somebody to your residence to finish it.
What is that this about, ma’am? (Stunned, in my head am questioning how come I didn’t learn about this from the discussion board or different on-line sources).
It’s a minor exercise sir, one thing pre-emptive that M&M has requested us to finish. I’ll have somebody name you tomorrow morning and are available over whether it is tremendous by you.
My head is racing now. What Service Motion is that – which can not wait till later, they usually wish to full tomorrow itself? I used to be truly considering of taking the jeep in to the service centre to have a between-services oil change. Why cannot it wait till then?
I referred to as my trusted Service Advisor subsequent – he assured me that it’s minor, nothing to fret. It is not something main, which is why they’re doing it at my dwelling itself. One thing a few protecting cowl to stop water ingress within the wiring – was proactively recognized primarily based on some RCA.
That was not all that I needed to listen to – I needed to know what precisely it was. It loosened me up for the night, although.
10.24 am this morning, the decision got here promptly. The Service Technician confirmed my availability and mentioned he will probably be there in an hours’ time. fifty fifth minute, my safety introduced his arrival. Impressed but? Watch for it.
I met him at my parking, and requested for the main points – he confirmed me this:
See that pink marking within the subsequent picture? That’s the entrance driveline disconnect motor. M&M has recognized a possible water ingress challenge with this harness that may lead the driveline disconnect to presumably malfunction. That is proper behind the radiator, accessible from beneath the physique.
Now, my Thar’s crossed 15,000 km (sure, sure – I’ll publish an replace on that! Please bear with me..!). I’ve pushed by way of such heavy rains that visibility was, meh! I’ve waded by way of slush through which an Innova had sunk to nearly its whole wheel’s peak, and thru flooded street underpasses, that almost all automobiles will not try.
The technician confirmed that there isn’t any water ingress within the plug/socket. Nonetheless, M&M desires this fastened. Wow.
That is how the contraceptive…errr…protecting cowl is utilized over the plug…
…and related in place with layers of protecting insulation tape to make sure any life that’s caught inside suffocates just about instantly.
The entire motion took lower than half-hour – most of which was spent eradicating the radiator’s plastic protect to entry this motor and in affixing the protect again. M&M had already bowled me over with the great service motion throughout my 10,000 km service in March ’21, and the way they went about it.
However this can be a new excessive – reaching out to repair one thing that might doubtlessly go incorrect, particularly in a Thar like mine that has already been there, performed that – Hats off, M&M!
Now for the look ahead to it half:
Did anybody discover the expectation viz-a-viz the time – of the Service Technician to reach, or for the job to be accomplished? I’m tremendous impressed – they had been on the dot. I’ve been trumpeting this a number of occasions throughout posts – my vendor has among the many finest service groups I’ve come throughout producers whose automobiles I’ve owned, and cities I’ve lived/serviced one in all my automobiles in!
The final time I posted in regards to the recall and repair motion, there have been some attention-grabbing conversations on how we’re getting used as guinea pigs – I urge to vary.
There are sufficient and extra points which are being reported on this discussion board on new launches, and even on vehicles which are years outdated out there however but are niggle-ridden – throughout producers, home or in any other case.
I’ll safely suggest anybody to belief M&M’s first batch – trigger even when niggles come up, they’re swift in fixing it – even earlier than they change into a niggle! They haven’t shed away from acknowledging points. They haven’t silently/secretly fastened points when automobiles come for service. They proactively reached out and took motion – twice for me – although I used to be positive my SUV is operating simply tremendous!
If anybody in M&M is studying this, Thank You!!!
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